If money touches the ecosystem

Payments, Refunds, and Memberships

There are no active paid memberships right now, but this page sets the rules for any future billing lane: clear pricing, visible renewal terms, reasonable cancellation flow, processor-managed payment data, and support channels for disputes.

Read the page Back to legal hub
💳
No surprise billingIf recurring charges launch, renewal terms and cancellation steps should be visible before a player checks out.
required
🧾
Processor-first handlingSensitive payment details should stay with the payment processor, not in hand-built local storage.
expected
↩️
Refund rules need a real pathChargebacks, disputes, and support requests should go through documented review instead of DM roulette.
documented
No surprise billing requiredProcessor-first handling expectedRefund rules need a real path documentedNo surprise billing requiredProcessor-first handling expectedRefund rules need a real path documented
🏷️ How billing should be presented

If Prozilli ever charges money for something, the price, renewal behavior, and what the player is actually getting should be stated plainly before checkout.

Up-front information

Pricing, tax if relevant, renewal timing, cancellation path, and what access or perks are included should be visible before the player pays.

  • No hidden recurring terms.
  • No vague premium promises.
  • No relying on Discord gossip to explain a paid product.

Virtual benefits stay virtual

If the city ever offers paid perks, those perks are still virtual, revocable, and subject to correction when fraud, abuse, or balance problems require it.

  • No cash value of virtual perks.
  • No guarantee of permanent access if terms are violated.
  • City corrections may still override broken entitlements.
🧯 Refunds, disputes, and chargebacks

A payment system only deserves trust if the dispute process is clearer than 'message staff and hope someone sees it.'

Refund review

Refunds should follow the written policy for the specific product, taking into account delivery status, fraud indicators, abuse, and processor restrictions.

  • Use the billing support path.
  • Provide order details where possible.
  • Do not assume every dissatisfaction claim produces a refund.

Chargebacks and abuse

Chargebacks may trigger review, suspension of related perks, or account action where fraud or abuse is involved.

  • Billing abuse can affect city access.
  • Accounts may be flagged during dispute review.
  • Processor and legal obligations may require retention of billing records.
🔁 Recurring memberships and cancellation

If recurring membership ever launches, cancellation should be a trust feature, not a scavenger hunt.

Cancellation standard

Cancellation should be at least as easy to understand as signup, with a real support route for billing problems.

  • Reasonable cancellation flow.
  • Billing support contact.
  • Audit trail of changes and cancellation timing.

What happens after cancellation

The product page should explain when access ends, what perks stop, and whether any already-issued virtual benefit remains or expires.

  • No mystery about end dates.
  • No false permanence.
  • No hidden post-cancellation charge behavior.
References

This page follows the source references captured in the Prozilli Website Legal Manual and updates as the operating systems behind the city grow.

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