Identity and privacy
Use the privacy or account-security lane for access, deletion, export, unlinking, identity disputes, or account-protection concerns.
- Privacy requests.
- Account unlinking.
- Security concerns tied to identity.
Where requests actually go
Legal and Support Contact
This page exists so people do not have to guess whether a request belongs in Discord DMs, a public channel, or nowhere at all. Different request types should use different doors.
📬
Use the right lanePrivacy, billing, DMCA, accessibility, security, and general support should not all be mixed together.
organized 🔍
Some requests need verificationIdentity-sensitive requests may need confirmation before action is taken.
expected 🗃️
Records may be retainedSupport, legal, and security requests may be logged and retained for follow-up and audit needs.
recorded Use the right lane organizedSome requests need verification expectedRecords may be retained recordedUse the right lane organizedSome requests need verification expectedRecords may be retained recorded
🪪 Which lane to use
Different requests move at different speeds and require different reviewers. Using the right door helps everybody.
Other specialized lanes
Use the dedicated route for billing, DMCA, accessibility, security disclosure, or general support depending on what the request is actually about.
- Billing support.
- Copyright complaints.
- Accessibility feedback and vulnerability reporting.
🧾 What review may require
Some issues can be handled quickly. Others need identity confirmation, record review, or multiple staff roles involved.
Verification and detail
Requests involving account changes, deletion, unlinking, or security may require enough detail to confirm that the request is legitimate.
- We may request clarifying information.
- Incomplete requests may take longer to resolve.
- Security-sensitive requests may receive limited public detail.
Response timing
Support response may vary based on queue, risk, legal requirements, or the complexity of the request.
- Urgency does not guarantee instant response.
- Some issues may be escalated across teams.
- Structured review is still better than guessing in public chat.
References
This page follows the source references captured in the Prozilli Website Legal Manual and updates as the operating systems behind the city grow.